Return Policy
Return Policy - Sparkle Store
At Sparkle Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to be simple and hassle-free. Please review the details below to understand our return and exchange process.
Eligibility for Returns:
- Items must be returned within 30 days from the date of delivery.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items, such as final sale items, gift cards, and personal care products, are non-returnable.
Return Process:
- Initiate a Return: To start a return, please contact us at hello@the-sparkle-store.com with your order number and the reason for your return.
- Return Authorization: Once your return is approved, you will receive a return authorization email with instructions on how to proceed.
- Packaging: Carefully pack the items in their original packaging, including all accessories, manuals, and any free gifts.
- Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your items.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges:
- If you would like to exchange an item, please follow the return process and indicate that you would like an exchange.
- Once your return is received and inspected, we will process the exchange and ship the new item to you.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at hello@the-sparkle-store.com with your order number and a description of the issue.
- We will arrange for a replacement or refund, including the cost of return shipping, if the item is found to be defective.
Customer Support:
- If you have any questions or need assistance with your return, please contact our customer support team at hello@the-sparkle-store.com or +92 322 9719890.
Thank you for shopping with Sparkle Store. We value your business and are committed to providing you with the best possible shopping experience.